Billing & Subscriptions

Required Role: OWNER
Plan Required: All Plans

Manage your Turf Pro Logic subscription, view billing history, update payment methods, and upgrade or change your plan.

Overview

Turf Pro Logic offers three subscription plans to fit businesses of all sizes. This guide covers plan features, billing management, and subscription changes.

Subscription Plans

Starter Plan - Free

Price: $0/month
Customer Limit: Up to 25 customers
Features:

• Customer management
• Job scheduling
• Invoicing
• Estimates
• Basic reporting
• Email support

Best For: Small businesses just getting started

Professional Plan - $59.99/month

Price: $59.99/month
Customer Limit: Unlimited customers
Features:

• Everything in Starter, plus:
• Teams & Crews management
• Product Catalog (chemical tracking)
• Multi-Step Programs
• Chemical Applications & Inventory
• Advanced integrations
• Priority support

Best For: Established businesses with teams and advanced needs

Viewing Your Current Plan

1. Navigate to Settings → Billing (or click Billing & Plans in account menu)
2. View your current plan details:
   • Plan name and price
   • Billing cycle (monthly)
   • Next billing date
   • Customer limit and usage
   • Feature access

Upgrading Your Plan

Upgrade to access more features and higher customer limits.

Step-by-Step: Upgrade Plan

1. Go to Settings → Billing

2. Click "Upgrade Plan" button

3. Review available plans and features

4. Select the plan you want:

• Professional: $59.99/month

5. Review plan comparison

6. Click "Upgrade to [Plan Name]"

7. Complete payment:

• Enter payment method (if not already on file)
• Review billing summary
• Confirm upgrade

8. Plan upgrades immediately

9. You're charged prorated amount for remainder of current billing period

What Happens When You Upgrade

• Immediate Access: New features available immediately
• Prorated Billing: Charged for difference between plans
• Customer Limit: Higher limit takes effect immediately
• No Data Loss: All existing data remains intact

Downgrading Your Plan

Downgrade to a lower plan if you no longer need advanced features.

Step-by-Step: Downgrade Plan

1. Go to Settings → Billing

2. Click "Change Plan" or "Downgrade"

3. Select lower plan

4. Review what you'll lose:

• Features that will be disabled
• Customer limit reduction
• Any data that may be affected

5. Confirm downgrade

6. Important: Downgrade takes effect at end of current billing period

7. You retain access to current plan features until period ends

Before Downgrading

• Check customer count: Ensure you're under new plan's limit
• Review features: Understand which features will be disabled
• Export data: Consider exporting any data you may need
• Notify team: Inform team members of feature changes

Managing Payment Methods

Update your payment method for subscription billing.

Adding a Payment Method

1. Go to Settings → Billing

2. Click "Update Payment Method" or "Add Payment Method"

3. Enter card information:

• Card number
• Expiration date
• CVV
• Billing address

4. Click "Save"

5. Card is saved and used for future billing

Updating Payment Method

1. Go to Settings → Billing

2. Click "Update Payment Method"

3. Enter new card information

4. Click "Save"

5. New card becomes primary payment method

Removing Payment Method

Note: You must have at least one payment method on file for active subscriptions.

1. Go to Settings → Billing

2. Click "Payment Methods"

3. Find card to remove

4. Click "Remove" or delete icon

5. Confirm removal

Billing History

View and download past invoices.

Viewing Billing History

1. Go to Settings → Billing

2. Scroll to "Billing History" section

3. View list of past invoices:

• Invoice date
• Amount
• Status (Paid, Failed, etc.)
• Invoice number

Downloading Invoices

1. Go to Settings → Billing

2. Find invoice in billing history

3. Click "Download" or invoice number

4. PDF invoice downloads

Subscription Status

Monitor your subscription status.

Active Subscription

• Subscription is active and in good standing
• All features available
• Automatic billing on schedule

Trial Period

• Free trial period (if applicable)
• Full feature access
• No charge during trial
• Converts to paid plan at trial end

Payment Failed

• Payment method declined
• Subscription may be paused
• Update payment method to reactivate
• Contact support if issue persists

Cancelled

• Subscription cancelled
• Access continues until end of billing period
• No future charges
• Can reactivate before period ends

Cancelling Your Subscription

Cancel your subscription at any time.

Step-by-Step: Cancel Subscription

1. Go to Settings → Billing

2. Click "Cancel Subscription" or "Manage Subscription"

3. Review cancellation information:

• Access continues until period end
• No refunds for current period
• Data remains accessible

4. Provide cancellation reason (optional)

5. Confirm cancellation

6. Subscription cancels at end of current billing period

After Cancellation

• Access: Continue using until period ends
• Data: All data remains in your account
• Reactivation: Can reactivate before period ends
• Export: Export your data if needed

Reactivating Subscription

1. Go to Settings → Billing

2. Click "Reactivate Subscription"

3. Confirm reactivation

4. Subscription resumes immediately

Free Trial

New accounts may include a free trial period.

Trial Features

• Full access to selected plan features
• No credit card required (for Starter plan)
• Trial period typically 14 days
• Automatic conversion to paid plan (if credit card on file)

Trial Management

• View Trial Status: See remaining days in Billing section
• Extend Trial: Contact support for extension requests
• End Trial Early: Convert to paid plan anytime

Troubleshooting

Payment method declined

• Check card: Verify card is valid and not expired
• Update card: Add new payment method
• Contact bank: Check with bank for any blocks
• Try different card: Use alternative payment method

Can't upgrade plan

• Check payment method: Ensure valid payment method on file
• Verify account: Ensure account is in good standing
• Contact support: If issue persists, contact support@turfprologic.com

Billing invoice not received

• Check email: Verify email address in account settings
• Check spam: Look in spam/junk folder
• Download manually: Download from Billing History
• Update email: Change email in account settings if needed

Subscription shows as cancelled but still active

• Check date: Cancellation takes effect at period end
• Verify status: Check billing period end date
• Contact support: If status seems incorrect

Can't access features after upgrade

• Refresh page: Try refreshing browser
• Sign out/in: Sign out and sign back in
• Wait a moment: Changes may take a few minutes to propagate
• Contact support: If issue persists

Charged incorrectly

• Review billing: Check billing history for charges
• Contact support: Email support@turfprologic.com with details
• Provide information: Include invoice number and issue description

Related Articles

• Getting Started - Account setup
• Account Settings - Managing your account
• Business Settings - Company settings
• FAQ - Frequently asked questions

Best Practices

1. Monitor usage: Regularly check customer count against plan limits
2. Plan ahead: Upgrade before reaching customer limit
3. Keep payment updated: Ensure payment method is current
4. Review billing: Check billing history regularly
5. Export data: Periodically export important data
6. Understand features: Know what features each plan includes
7. Contact support: Reach out with billing questions
8. Read emails: Check emails for billing notifications
9. Update promptly: Update payment method if card expires
10. Track expenses: Keep billing records for accounting